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" If you do not know how to ask the right question, you discover nothing. "

W. Edwards Deming

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" It is not enough to do your best; you must know what to do, and then do your best. "

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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

W. Edwards Deming

" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

W. Edwards Deming

" You should not ask questions without knowledge. "

W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" The result of long-term relationships is better and better quality, and lower and lower costs. "

W. Edwards Deming

" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

" You can not define being exactly on time. "

W. Edwards Deming

" Quality is pride of workmanship. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

W. Edwards Deming

" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming