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" Being a good listener is absolutely critical to being a good leader; you have to listen to the people who are on the front line. "
Richard Branson
Leader
People
Line
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" A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney. "
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Friend
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Chance
" When hiring somebody, I never ask to see a curriculum vitae. I feel that since I didn't have one myself, it would be a bit presumptuous to ask to see anyone else's. "
Richard Branson
Never
Curriculum
Feel
" More businesses should be following Apple's stance in encouraging more investment in sustainability. "
Richard Branson
Investment
Apple
More
" Ridiculous yachts and private planes and big limousines won't make people enjoy life more, and it sends out terrible messages to the people who work for them. It would be so much better if that money was spent in Africa - and it's about getting a balance. "
Richard Branson
Life
Work
Money
" A business has to be involving, it has to be fun, and it has to exercise your creative instincts. "
Richard Branson
Your
Exercise
Creative
" At Virgin, we have always backed the power of the entrepreneur and inventor to find solutions to tricky problems. Why should climate change and the battle against carbon be any different? "
Richard Branson
Problems
Find
Change
" We're one of the only animals in the world that don't really think of ourselves as animals, but we are animals, and we must respect our fellow animals. "
Richard Branson
World
Respect
Only
" You don't learn to walk by following rules. You learn by doing, and by falling over. "
Richard Branson
Rules
Walk
You
" I've been very passionate about renewable energy for many years, particularly solar energy and its capacity to bring abundant clean, sustainable energy to millions around the globe. "
Richard Branson
Energy
Clean
Solar
" I love creating hideaways. My idea is to go to the most beautiful, unspoilt places, buy the land, and make sure it is never damaged. I've always admired John D. Rockefeller, who bought up tracts of land to ensure they were left wild in perpetuity. "
Richard Branson
Creating
Love
Wild
" Too many people measure how successful they are by how much money they make or the people that they associate with. In my opinion, true success should be measured by how happy you are. "
Richard Branson
Opinion
Success
Happy
" If you want to be a Millionaire, start with a billion dollars and launch a new airline. "
Richard Branson
You
Airline
Launch
" And you know, I've had great fun turning quite a lot of different industries on their head and making sure those industries will never be the same again, because Virgin went in and took them on. "
Richard Branson
Head
Great
Fun
" Fortunately we're not a public company - we're a private group of companies, and I can do what I want. "
Richard Branson
Public
Company
Group
" When exploring London, you will come across lots of excitement by chance, so try to take everything in rather than just rushing around to all of the major tourist haunts. "
Richard Branson
Excitement
Chance
Exploring
" I always find the time to exercise - kitesurfing, tennis or cycling - and to spend time with my loved ones. "
Richard Branson
Loved
Find
Always
" Most people would assume my business success, and the wealth that comes with it, have brought me happiness. But I know I am successful, wealthy, and connected because I am happy. "
Richard Branson
Me
Happiness
Happy
" The true cost to the world of a burger is far greater than the money you hand over to buy it. "
Richard Branson
You
Over
Money
" I love Notting Hill and Westbourne Grove - there is so much life and vitality around Portobello and Ladbroke Grove. It has come up a lot since I started Virgin more than 40 years ago, but there is so much character. "
Richard Branson
More
Years
Hill
" I nearly failed when Virgin was in its infancy; I nearly failed in the early 1980s, and, of course, I have nearly died more than once trying to achieve a world record for boating or ballooning. But through a combination of luck and planning, both Virgin and I are still here. "
Richard Branson
Trying
World
Early
" Space has always fascinated me. As a young boy looking up at the stars, I found it impossible to resist thinking what was out there and if I ever would experience space first-hand. "
Richard Branson
Space
Me
Thinking
" I think it's good for a woman to put on a bit of weight when she gets older - it looks better. But a man has to stay balanced. "
Richard Branson
She
Man
Good
" My interest in life comes from setting myself huge, apparently unachievable challenges and trying to rise above them. "
Richard Branson
Challenges
Myself
Life
" I cannot remember a moment in my life when I have not felt the love of my family. We were a family that would have killed for each other - and we still are. "
Richard Branson
Love
My Life
Life
" To me, business isn't about wearing suits or pleasing stockholders. It's about being true to yourself, your ideas and focusing on the essentials. "
Richard Branson
Me
Ideas
Yourself
" I've been very lucky. I come from a very close family. "
Richard Branson
Close
Family
Lucky
" The balloons only have one life and the only way of finding out whether they work is to attempt to fly around the world. "
Richard Branson
Life
World
Finding
" I think, because I started Virgin when I was a teenager, it has become a part of me, like my family, and I am motivated by ambition for it, almost as if it were a child. "
Richard Branson
I Am
Me
Think
" Taking bold action on climate change simply makes good business sense. It's also the right thing to do for people and the planet. Setting a net-zero GHG emissions target by 2050 will drive innovation, grow jobs, build prosperity, and secure a better world for what will soon be 9 billion people. "
Richard Branson
Innovation
Business
Change
" The music industry is a strange combination of having real and intangible assets: pop bands are brand names in themselves, and at a given stage in their careers their name alone can practically gaurantee hit records. "
Richard Branson
Strange
Music
Brand